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• Installation: If installation is required, a technician will be scheduled to visit your location at a mutually agreed-upon time. Installation fees, if applicable, will be communicated during the order process.
• Equipment: Any necessary equipment (modems, routers, etc.) will be shipped to your address or provided during the installation. Shipping times are typically 3-7 business days.

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• Billing Cycle: You will be billed monthly on the same date each month based on the service start date.
• Payment Methods: We accept credit/debit cards, bank transfers, and online payment platforms.
• Late Payments: Payments not received by the due date may incur late fees. Continued non-payment may result in suspension or termination of service.
• Billing Disputes: If you believe there is an error in your bill, please contact our billing department at info@unilinkcommunications.com within 15 days of receiving your bill. We will investigate and resolve any billing issues promptly.

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• Refund Eligibility: Refunds are available for prepaid services that have not yet been used. Refunds for partial months of service will not be issued.
• Refund Process: To request a refund, contact our customer service team at info@unilinkcommunications.com. Refunds will be processed within 10 business days and credited to your original payment method.

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• Cancellation Notice: To cancel your internet service, please provide notice at least 30 days before the desired cancellation date by contacting info@unilinkcommunications.com cancellation_notice_text_end 800-546-1730.
• Early Termination Fees: If you are under a contract, early termination fees may apply. These fees will be clearly outlined in your service agreement.
• Returning Equipment: Any rented or leased equipment must be returned within 14 days of service cancellation. Failure to return equipment may result in additional charges.

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• Service Outages: In the event of a service outage lasting more than 24 hours, you may be eligible for a credit on your account. Please report any service issues to info@unilinkcommunications.com cancellation_notice_text_end 800-546-1730 immediately.
• Service Performance: We strive to deliver the speeds and performance levels advertised. If you consistently experience issues, please contact us to investigate and resolve any concerns.

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