Last Updated: 11.20.2025
1. INTRODUCTION
1.1 Acceptance of Terms
1.2 Scope
1.3 Amendments & Notices
2. USE OF SERVICES
2.1 Residential Use
2.2 Prohibited Resale
2.3 Responsibility for Users
2.4 Limitation of Liability - Service
3. BILLING AND PAYMENT TERMS
3.1 Auto Pay Authorization
3.2 Electronic Payment Services Authorization
3.3 Payment Notification
3.4 Revocation of Auto Pay
3.5 Account Information Updates
3.6 Electronic Notices
3.7 Password Security
3.8 Force Majeure - Payment Processing
3.9 Payment Method Fees
3.10 Exclusive Personal Use
3.11 Liability for Payment Errors
3.12 No Extension of Credit
4. PAYMENT BY CHECK / ACH; RETURNED ITEMS, THIRD PARTY PROCESSING
4.1 Check/ACH Authorization
4.2 Third Party Processing Fees
5. UNILINK COMMUNICATIONS REFUND POLICY / 30-DAY GUARANTEE
6. SERVICE BUNDLE DISCOUNTS
7. UNILINK COMMUNICATIONS PROPERTY
8. DISRUPTION OF SERVICE
9. EQUIPMENT
9.1 Equipment Warranties Disclaimer
9.2 Limitation of Liability - Equipment
9.3 Equipment Liability Remedy
10. SUBSCRIBER PROPERTY
10.1 Access to Subscriber Equipment
11. TAXES/FEES
11.1 Tax and Fee Review
12. CARE OF UNILINK COMMUNICATIONS PROPERTY AND SERVICE
12.1 Equipment Relocation
13. ACCESS TO SUBSCRIBER PREMISES
14. ACKNOWLEDGMENTS AND CONSENT REGARDING RECORDING OF COMMUNICATIONS AND CONTACT RIGHTS
14.1 Recording of Communications
14.2 Consent to Phone Calls and Other Means of Communication
14.3 Other Notices
14.4 Other Consents
14.5 Email Address for Notice
15. SECURE CONNECTION REQUIREMENT
15.1 Service Suspension for Security
16. ASSIGNMENT OR TRANSFER
17. TERMINATION AND EXPIRATION
17.1 Termination by Subscriber
17.2 Termination for Bankruptcy
17.3 Termination for Breach
17.4 Obligations Upon Termination
17.5 Renewal after Cancellation or Termination
18. UNILINK COMMUNICATIONS RIGHT TO PURSUE REMEDIES AND SUBSCRIBER'S INDEMNIFICATION OBLIGATIONS
19. SECURITY DEPOSIT
20. ADVANCE PAYMENT
21. CONTENT AND SERVICES
22. RATES
23. LATE / RECONNECTION FEES
24. DISCLAIMER
25. RIGHT TO MAKE CREDIT INQUIRIES
26. UNILINK COMMUNICATIONS RESERVATION OF RIGHTS
27. INDEMNIFICATION
28. LIMITATION OF LIABILITY
28.1 One Year Limitation Period
28.2 Damages
29. PRIVACY POLICY
30. ARBITRATION
30.1 Agreement to Arbitrate
30.2 Federal Arbitration Act
30.3 Notice of Intent to Arbitrate
30.4 AAA Rules
30.5 Arbitrator Authority
30.6 Arbitration Fees
30.7 Appeals
30.8 Hearing Format
30.9 Waiver of Jury Trial
30.10 Hearing Location
30.11 Injunctive Relief
30.12 Effect of Terms
30.13 No Class Actions
30.14 Right to Opt Out
30.15 Severability
30.16 Jury Waiver and Class Action Waiver
30.17 Exclusions
30.18 Opt-Out of Limitation Period
31. FORCE MAJEURE
32. SURVIVAL OF TERMS
33. ENTIRE AGREEMENT
ACCEPTABLE USE POLICY (AUP)
34. PURPOSE OF AUP
35. PROHIBITED NETWORK & SYSTEM ACTIVITIES
36. ILLEGAL OR FRAUDULENT USE
37. SECURITY / ABUSE OF RESOURCES
38. NETWORK MANAGEMENT PRACTICES
39. VIRUSES & HARMFUL CODE
40. ENFORCEMENT & VIOLATIONS
41. NO WAIVER
42. REVISIONS TO AUP
COPYRIGHT INFRINGEMENT / DMCA POLICY
43. DMCA REPORTING PROCESS
44. COPYRIGHT COMPLAINTS
45. REPEAT INFRINGER POLICY
46. RESTORATION OF CONTENT (COUNTER-NOTIFICATION)
47. SUBPOENAS
48. RESERVATION OF RIGHTS
HUD, AFFORDABLE HOUSING, AND GOVERNMENT-REGULATED HOUSING COMPLIANCE ADDENDUM
APPLICABLE TO:
HUD-assisted properties
LIHTC (Low-Income Housing Tax Credit) properties
HOME & CDBG Program properties
Public Housing, Multifamily Housing, PBV, PBRA
Homekey and other State or Federal affordable housing programs
Any property legally required to comply with HUD or federal housing regulations
1. NONDISCRIMINATION AND EQUAL ACCESS REQUIREMENTS
2. ACCESSIBILITY & DISABILITY ACCOMMODATION REQUIREMENTS
3. LIMITED ENGLISH PROFICIENCY (LEP) SERVICES
4. CONSUMER PROTECTIONS FOR RESIDENTS OF HUD-ASSISTED OR AFFORDABLE HOUSING
4.1 No Early Termination Fee When
4.2 No Coercion or Tie-Ins
4.3 No Mandatory Upgrades
5. BULK INTERNET SERVICE IN REGULATED HOUSING
6. OWNERSHIP AND CONTROL OF INSIDE WIRING AND NETWORK EQUIPMENT
7. EXCLUSIVE MARKETING RIGHTS (FCC PERMITTED)
8. BUILDING ACCESS FOR INSTALLATION, MAINTENANCE, AND NETWORK OPERATION
9. NETWORK INTEGRITY AND INTERFERENCE PROTECTION
10. PROTECTION OF SUBSCRIBER INFORMATION (HUD-ALIGNED PRIVACY)
11. RELATIONSHIP TO THE MASTER TERMS OF SERVICE
The following Terms of Service ("Terms") govern the use of Internet, voice, video, broadband, or related services ("Services") provided by UniLink Communications, LLC, including any parent, subsidiary, or affiliate ("UniLink," "we," "our," "us"). Use of the Services constitutes acceptance of these Terms.
The Terms incorporate:
These documents together form the Master Terms of Service. Any user who does not agree to be bound by these terms must immediately cease use of the service.
Subscriber accepts these Terms by:
This is a binding legal agreement between Subscriber and UniLink.
These Terms apply to all Services, UniLink-owned equipment, UniLink-managed equipment and any person who uses the Services through Subscriber's account.
UniLink may modify the Terms, policies, or pricing as allowed by law. Notice may be provided by:
Continued use for 30 days constitutes acceptance.
Services are intended solely for personal, residential use unless UniLink expressly authorizes commercial use in writing.
Subscriber may not resell, redistribute, share, or expand network access (wired or wireless) without UniLink's authorization.
Subscriber is responsible for all activity occurring under the account, whether authorized or unauthorized.
To the fullest extent permitted by applicable law, UniLink Communications shall not be liable for any indirect, consequential, exemplary, special, incidental, or punitive damages, including but not limited to loss of employment, loss of residency, lost business, lost revenue, lost profits, or loss of goodwill, arising out of or related to the use, deployment, operation, or functionality of its service.
UniLink Communications expressly disclaims all liability for any claims arising from or related to the failure, operability, performance, defects, loss, or damages associated with its service.
By enrolling in the Auto Pay Service, Subscriber authorizes UniLink Communications to charge/debit electronically your preferred Payment Method each month to pay the balance due on your account on the due date shown on your monthly billing statement. UniLink Communications will continue to charge/debit your Payment Method each month unless you cancel your authorization at least three (3) business days before the next scheduled payment date.
By using the Electronic Payment Services you:
(i) represent that you are a legally authorized user of the Payment Method and
(ii) authorize UniLink Communications to store your Payment Method for future use.
Subscriber is responsible for ensuring that the Payment Method information is current and accurate at all times. Subscriber must notify UniLink Communications of any change in the Payment Method at least three (3) business days before the scheduled due date shown on your monthly billing statement for the month in which you want to make the change. If the change is made after this time, the change will not take effect until the following billing cycle for your monthly billing statement. In the meantime, Subscriber will remain responsible for taking appropriate actions to ensure that your monthly billing statements are paid when due.
UniLink Communications will notify you prior to the payment due date. The amount shown as due on the monthly billing statement will constitute notice of any variance in amount paid in the previous month. The balance shown as due on your statement view will be deducted on or around the payment due date.
Subscriber has the right to revoke the recurring Auto Pay arrangement with UniLink Communications at any time, except for those services where Auto Pay is required. Any revocation of your authorization to pay amounts due through the Auto Pay service will not take effect until after receipt by UniLink Communications, and will result in the discontinuance of Auto Pay bill payment(s). After cancelation of Auto Pay bill payment, you will be responsible for taking appropriate action each month to pay all amounts due as set forth on your billing statement. To get a copy of a Subscriber's online Auto Pay confirmation for Subscriber's records, Subscriber must print or save such document to Subscriber's computer.
Subscriber must notify UniLink Communications of any change in account information or Payment Method. Subscriber can update account or Payment Method information on UniLinkCommunications.com, or while speaking with one of our representatives. It may take at least one billing cycle to update your new Payment Method. In the meantime, you will remain solely responsible for taking appropriate actions to ensure that payments are made when due. The Electronic Payment Services are provided for personal, non-commercial use only, and Subscriber is prohibited from using these services for any illegal activity or purpose, including payment fraud or identity theft.
You agree that UniLink Communications may provide you legal notices regarding the Electronic Payment Services, payments made, and other relevant information or records attributable to your payment transactions. Subscriber may not revoke consent to receive such electronic notice, records, or disclosures.
It is Subscriber's responsibility to protect the confidentiality of any username or password used in connection with the Electronic Payment Services. Subscriber shall not provide access to the Electronic Payment Services to anyone other than household members or delegated authorized users. If Subscriber believes Subscriber's password or other means to access the Electronic Payment Services has been lost, stolen, or otherwise compromised, Subscriber must notify UniLink Communications immediately at 800-546-1730.
UniLink Communications shall have no liability or responsibility for its inability to process or receive payments Subscriber makes or attempts to make using the Electronic Payment Services or otherwise to perform its responsibilities under this Section (3) in the event circumstances beyond UniLink Communications control prevent UniLink Communications from doing so or otherwise affect UniLink Communications ability to do so.
Subscriber is responsible for all fees and costs related to maintaining a valid Payment Method including processing charges or annual costs.
Subscriber's use of the Electronic Payment Services, whether through UniLink Communications websites, interactive voice response systems, directly with a representative or through any other means, is for Subscribers exclusive personal use. No payment processor or any other third party may use the Electronic Payment Services to make payments on behalf of Subscriber without UniLink Communications written consent. Any attempt to do so will be considered unauthorized interference with the intended operation of the Electronic Payment Services and may result in UniLink Communications failure to process or accept payments from you.
UniLink Communications sole and entire liability and subscriber's exclusive remedy for the processing or deduction of an incorrect transfer of funds hereunder shall be the return to you of the improperly transferred funds. For the avoidance of doubt, this section (3) does not limit any non-waivable rights subscriber may have under applicable law.
UniLink Communications does not extend credit to any Customer, Subscriber or User. All charges for services, equipment, installation, or related fees must be paid in full prior to activation or in accordance with the billing terms stated on the customer's invoice. Failure to make timely payment may result in suspension or termination of service. The Service Provider shall have no obligation to continue providing service to any customer with an outstanding or unpaid balance.
If Subscriber makes payment by Check / ACH, Subscriber authorizes UniLink Communications to collect such payment electronically. Subscriber may not amend or modify these Terms of Service with any restrictive endorsements (such as "paid in full"), releases, or other statements on or accompanying Check / ACH or other payment methods accepted by UniLink Communications; any of which notations shall have no legal effect. Whether paying by Check, ACH, Electronic Payment Services, or any form of electronic funds transfer from a banking account, Subscriber hereby authorizes UniLink Communications to collect any declined amount electronically from the subject account. In addition, Subscriber's Service may be suspended and/or terminated.
Subscriber shall be responsible for any payment processing fees incurred when using a third party to process Subscriber's payments to UniLink Communications. Any NSF charge is in addition to any charges Subscriber's financial institution may assess. If initially rejected, UniLink Communications will make additional multiple attempts to execute such electronic or other payment for up to 30 days following the initial refusal. At the end of the 30-day period, if there has not been a successful payment then Subscriber's Electronic Payment Services will be terminated, in addition Subscriber's Service may also be suspended and/or terminated.
Subject to additional provisions that may be applicable to equipment returns, new Subscribers (those who have not been UniLink Communications customers for 90 days prior to subscription) qualify to have all levels of subscription Service refunded/credited if not fully satisfied with the Service. Current Subscribers adding a new level of subscription Service qualify to receive a refund/credit only on those newly added Services not received within the previous 90 days. Such refund is valid for customers who pay for their first month of new or upgraded monthly recurring subscription Services. Other non-recurring subscription purchases are not refundable. Subscriber is limited to one refund or credit per household for a maximum of 30 days of Service. Refunds/credits will be given only when request for cancellation of Service is received by UniLink Communications within 45 days of Billing Commencement (30 days from Billing Commencement, plus 15 day grace period). Any Equipment associated with the new subscription must be returned prior to release of refund/credit. Any state taxes, franchise fees and other fees or charges that may apply are the responsibility of the Subscriber and will not be refunded or credited. Other restrictions per any offer apply.
UniLink Communications reserves the right to offer and Subscriber may elect to subscribe to a combination of Services for which a bundle discount applies ("Bundled Services"). In the event Subscriber terminates any Service component of such Bundled Services or UniLink Communications terminates such Service component based on Subscriber's failure to comply with the Terms of Service, UniLink Communications reserves the right to revert the pricing of the remaining Service(s) to the applicable undiscounted price for such Service(s).
All UniLink Communications-provided equipment distributed to and/or installed for use in the Subscriber's service location(s) by or on behalf of UniLink Communications ("Equipment") remains the property of UniLink Communications, except for the "cabling and wiring infrastructure" as defined at 47 C.F.R.§76.804 ("Wiring") and excluding certain Subscriber Purchased Devices that Subscriber has purchased from UniLink Communications outright or under an installment agreement or any other device ownership of which UniLink Communications has conveyed to Subscriber (e.g., modems, streaming or edge devices; collectively, "Conveyed Devices"). Equipment and Wiring installed at the Subscriber's address are intended to remain at Subscriber's address and must not be used or relocated off such premises without UniLink Communications authorization. Subscriber must return all Equipment upon substitution of use or termination of Service. Failure to do so will result in a charge to be determined in accordance with UniLink Communications then current schedule of charges for non-returned Equipment, which amount shall be due immediately. Subscriber agrees to pay such charge whether the Equipment is lost (through theft or otherwise), damaged or destroyed.
All Services are provided are not "Mission Critical Connectivity" and are on an "AS IS" and "AS AVAILABLE" basis. In no event shall UniLink Communications be liable for any failure or interruption of Service, including without limitation those failures and interruptions resulting in part or entirely from circumstances beyond UniLink Communications reasonable control. To the extent permitted under applicable law, UniLink Communications may give credit with respect to Subscriber's recurring monthly subscription fee for qualifying outages of Services.
Excluding certain Subscriber Purchased Devices sold by UniLink Communications for which separate terms and conditions may apply for Conveyed Devices, UniLink Communications will repair and/or replace damaged or defective Equipment, if any, as long as such damage or defect was not caused by misuse or other improper operations or handling by Subscriber. UniLink Communications shall have the right to presume misuse or other improper operations or handling by Subscriber in the event Subscriber requests repair or replacement more than twice in any twelve (12) month period, or more than three times in any twenty-four (24) month period, and shall have no obligation to fulfill any such repair or replacement. UniLink Communications is not responsible for the maintenance, repair or useability of Subscriber-provided equipment, including but not limited to connected devices, mobile devices, home telephones, computers, modems, televisions, routers, video streaming devices, Subscriber Purchased Devices, Conveyed Devices, or any other related Subscriber-provided equipment. A service charge may be imposed upon the dispatch of a technician if there is damage to Equipment due to negligent use or abuse or if no fault is discovered in UniLink Communications system or Equipment. UniLink Communications makes no warranties, with respect to Equipment or Service provided by UniLink Communications or with respect to the compatibility of the Service or the Equipment with any Subscriber-provided equipment.
All equipment, wiring, subscriber purchased devices, and conveyed devices are provided "as is", unless otherwise prohibited or restricted under applicable law, and UniLink Communications hereby specifically disclaims any and all express and implied warranties, including without limitation any implied warranties of merchantability, non-infringement, title, and fitness for a specific purpose.
To the fullest extent permitted under applicable law, UniLink Communications shall not be liable for any indirect, consequential, exemplary, special, incidental or punitive damages (including without limitation, loss of employment, loss of residency, lost business, revenue, profits, or goodwill) arising from the use, deployment, and/or functionality of its equipment, wiring, and subscriber purchased devices, or conveyed devices. UniLink Communications hereby disclaims any and all claims arising from or associated with the failure, operability, performance, defects or loss, liability or damages arising from use of subscriber purchased devices or conveyed devices, any of which shall remain matters exclusively between the subscriber and the manufacturer of such devices.
UniLink Communications sole obligation and Subscriber's sole remedy with respect to any liability or damage caused by Subscriber's use or deployment of Equipment or Wiring shall be a refund of fees paid by Subscriber for such Equipment for the previous billing month/cycle.
UniLink Communications assumes no responsibility and shall have no responsibility for the condition or repair of any Subscriber Purchased Devices, Conveyed Devices, or Subscriber-provided equipment/software. Subscriber is responsible for the repair and maintenance of Subscriber Purchased Devices, Conveyed Devices, and any other Subscriber-provided equipment/software. UniLink Communications is not responsible or liable for any loss or impairment of UniLink Communications Service due in whole or in part to a malfunction, defect or otherwise caused by Subscriber Purchased Devices, Conveyed Devices, or Subscriber-provided equipment/software.
Notwithstanding anything to the contrary, Subscriber agrees to allow UniLink Communications and our agents the right:
(a) to install hardware in,
(b) send software downloads to, and
(c) install, access configure, maintain, inspect or upgrade Subscriber Purchased Devices, Conveyed Devices, or any other Subscriber-provided equipment to the extent necessary to provide Service.
Subscriber warrants that Subscriber is either the owner of such equipment or that Subscriber has the authority to give UniLink Communications access to it.
Subscriber agrees to pay any local, state or federal taxes and fees imposed or levied on or with respect to the Services, the Equipment, Wiring, Subscriber Purchased Devices, Conveyed Devices, or installation or service charges incurred with respect to the same (including franchise fees).
With respect to fees and taxes, including franchise fees, imposed by applicable government and regulatory authorities, UniLink Communications will review the amount it collects in such fees and taxes on a quarterly and annual basis. In the event UniLink Communications determines that it has collected any fees and/or taxes in excess of sums due to governmental and regulatory authorities, UniLink Communications will begin refunding such excess fees and taxes to current subscribers within 15 months of the end of each calendar year. Please be aware that, by law in some cases, Subscriber may be billed for taxes and fees that relate to time periods before Subscriber began receiving Services. However, by law, UniLink Communications will not bill Subscriber for these fees more than 4 years after the year they were incurred by UniLink Communications. Franchise fees resulting from an audit by the applicable franchising authority are incurred at the time those fees are assessed.
Subscriber agrees that neither Subscriber nor any other person (except UniLink Communications authorized personnel) will:
(a) open, tamper with, service, or make any alterations to the Equipment or Wiring; nor
(b) remove or relocate any Equipment or Wiring from the service address of initial installation.
Any alteration, tampering, removal, or the use of Equipment or Wiring which permits the receipt of Services without authorization or the receipt of Services to an unauthorized number of outlets, or to unauthorized locations, constitutes theft of Service and is prohibited.
Notwithstanding the foregoing, upon receipt of a request by Subscriber, UniLink Communications shall relocate the Equipment for Subscriber within Subscriber's home at a time mutually agreed to by UniLink Communications and Subscriber. Subscriber may incur a charge for such relocation and should consult a current UniLink Communications schedule of rates and charges prior to requesting such relocation. If the Subscriber moves residences outside of UniLink Communications service area, Subscriber shall notify UniLink Communications that these Terms of Service shall be terminated and the provisions of Section 16 shall apply to such termination.
Subscriber authorizes UniLink Communications and its employees, agents, contractors and representatives to access and otherwise enter the Subscriber's premises to install, inspect, maintain and/or repair the Equipment or Wiring and, upon the termination of Service, to remove the Equipment from the premises. UniLink Communications failure to remove its Equipment shall not be deemed abandonment thereof. If the installation and maintenance of Service are requested at premises that, in UniLink Communications sole discretion, are or may become hazardous or dangerous to our employees, the public or property, UniLink Communications may refuse to install and maintain such Service.
Subscriber acknowledges and agrees that all communications between Subscriber and UniLink Communications may be recorded or monitored by UniLink Communications for quality assurance or other purposes subject to applicable law.
Subscriber agrees that UniLink Communications (or persons acting on UniLink Communications behalf) may use an automated dialing system and/or prerecorded voice to call, text or e-mail any landline or wireless phone number or e-mail address that Subscriber provides to UniLink Communications for any non-promotional account, informational, or Service-related purpose such as, without limitation, collections and billing, appointment scheduling or confirmations, service alerts, security or network issues, or fraud violations. Subject to any limitations under applicable law, Subscriber may not opt-out of or revoke its consent to receive such communications.
Subscriber authorizes UniLink Communications to provide other notices using any method UniLink Communications determines appropriate, including by electronic means (for example, email or online posting).
UniLink Communications may ask you to provide other consents or authorizations, including by electronic means, email or your equipment (to request information regarding an advertiser's products or to "opt in" to a consumer study), and UniLink Communications is entitled to assume that any consent or authorization UniLink Communications receives through the Services or from your location has been authorized by you.
Upon UniLink Communications request, Subscriber will provide UniLink Communications with a current email address that Subscriber regularly checks so that UniLink Communications may provide notices and communications to Subscriber at that address. UniLink Communications right to contact Subscriber as described in this Section survives the termination of these Terms of Service.
Without abrogating or otherwise limiting Subscriber's separate obligations to secure Subscriber's account and equipment under these Terms of Service, UniLink Communications shall have the right to implement reasonable measures necessary to track, manage, and/or ensure the security of its network facilities, the video, voice over IP, and/or Internet signals UniLink Communications transmits or receives, and the connection between any device or application used by Subscriber, members of Subscriber's household, Subscriber's guests, or any third parties and UniLink Communications equipment, system, or other network facilities (whether by physical, WiFi, wireless, software, or other means of connection), including without limitation authentication, access security, or other processes and means.
Without limiting any other rights UniLink Communications may have under the Terms of Service, UniLink Communications shall have the right to suspend, freeze, or otherwise cease Service or network access in the event and to the extent necessary to address any network or security concern that may arise with regard to activity on or through, conditions arising from or caused by the use, availability of, or access enabled at or through Subscriber's Service, Service location, equipment, or account.
These Terms of Service and the Services and/or Equipment supplied by UniLink Communications are not assignable or otherwise transferable by Subscriber, without specific written authorization from UniLink Communications.
Unless otherwise terminated, these Terms of Service shall automatically renew on a month-to-month basis. Subscriber acknowledges that upon such renewal all pricing is subject to change in accordance with these Terms of Service and to the extent permitted under applicable law. To terminate any recurring Service, Subscribers must call 800-546-1730 and provide a hardcopy and or electronic written notice of termination to UniLink Communications delivered to 1 Park Plaza, Suite 940, Irvine, CA 92614 or emailed to info@unilinkcommunications.com and in any event, any such Subscriber-requested termination shall not be effective before the date UniLink Communications receives such request. Prior to effecting such termination or any other change to the account we will verify and authenticate your identity, confirm that you are authorized to request such changes, and confirm your election of such changes. Notices must include Subscribers full name, building name / I.D., unit number, phone number, email address and reason for termination.
UniLink Communications shall have the right to terminate these Terms of Service immediately in the event that Subscriber makes an assignment for the benefit of creditors, or a voluntary or involuntary petition is filed by or against Subscriber under any law having for its purpose the adjudication of Subscriber as a bankrupt or the reorganization of Subscriber.
In the event of any breach of these Terms of Service by Subscriber, the failure of Subscriber to abide by the rates, rules and regulations of UniLink Communications, the failure of Subscriber to provide and maintain accurate registration information, or any illegal activity by the Subscriber using any Service, these Terms of Service may, at UniLink Communications option, be terminated and the Equipment removed. Failure of UniLink Communications to remove such Equipment shall not be deemed abandonment thereof. Subscriber shall pay reasonable collection and/or attorney's fees to UniLink Communications in the event that UniLink Communications shall, in its sole discretion, find it necessary to enforce collection or to preserve and protect its rights under these Terms of Service.
UniLink Communications may terminate these Terms of Service or UniLink Communications may reject an application or block access to or use of any component of any Service for any reason including, but not limited to, if:
(a) Subscriber violates these Terms of Service as solely determined by UniLink Communications.
(b) The information required in the application process is or becomes incorrect, absent or incomplete.
(c) Subscriber threatened or harassed any UniLink Communications employee, agent, contractor or representative (e.g., by abusive language, physical threats, etc.).
(d) Subscriber's Payment Method fails to compensate UniLink Communications; or
(e) The amount of technical support required to be provided to Subscriber is excessive as determined in the sole discretion of UniLink Communications.
Subscriber further agrees that in the event of termination pursuant to subsections (b) or (c), UniLink Communications shall have no liability to Subscriber.
Subscriber agrees that upon termination of these Terms of Service:
(a) Subscriber will pay UniLink Communications in full for Services and Equipment through the end of the then-current monthly subscription service period.
(b) Subscriber will promptly return all Equipment to UniLink Communications. In the event that Subscriber fails to return any Equipment within ten (10) days of termination Subscriber shall be liable to UniLink Communications in accordance with UniLink Communications then current schedule of charges for non-returned Equipment.
Subscriber acknowledges and agrees that in the event of renewal after cancellation or termination of a Service, Subscriber shall be subject to the pricing, warranties, and Terms of Service as are effective at the time of such renewal.
If Subscriber breaches these Terms of Service, UniLink Communications has the right to seek compensation from Subscriber for such breach through arbitration or, if Subscriber has opted out of these Terms of Service' arbitration provision or we are seeking an order requiring you to do or refrain from doing something, in court. Additionally, if any person or entity brings a claim against UniLink Communications that arises out of Subscriber's relationship with UniLink Communications, the Services provided to Subscriber, the Terms of Service, or Subscriber's breach thereof or failure to comply therewith, Subscriber will indemnify, defend (at UniLink Communications exclusive election), and release UniLink Communications from and against liability and reimburse UniLink Communications for any losses that UniLink Communications may incur, including reasonable attorneys' fees and costs, resulting from such claim. Subscriber's responsibilities under this Section cover any dispute, whether arising under contract, tort (for example, a negligence or product liability claim), violation of law or regulation or any other legal theory.
Any security deposit required of Subscriber for the Equipment or UniLink Communications's Service will be due and payable upon the first monthly billing statement. Such security deposits will be returned to Subscriber within sixty (60) days of termination of UniLink Communications's Service so long as payment has been made for all amounts due on Subscriber's account and Subscriber has returned the Equipment undamaged. If UniLink Communications is holding a deposit on Subscriber's account, UniLink Communications has the right to apply the deposited amount against any outstanding balance or shortfall in payments.
Advance payment may be required under certain circumstances including without limitation when specific Service offer conditions require it, Subscribers are unable or unwilling to provide information to establish credit worthiness or have an unsatisfactory credit rating. The advance payment will be equal to the applicable installation charge and one month of recurring charges, excluding taxes, fees and surcharges. The advance payment will appear as a credit and be applied to the first monthly bill. UniLink Communications reserves the right to refuse Service if the Subscriber fails to fulfill standard credit requirements. After Service has been established, the Subscriber will be responsible for the payment of all applicable charges, including taxes, fees and surcharges to avoid discontinuance of Service.
All Services are subject to change in accordance with applicable law and these Terms of Service.
All rates are subject to change to the extent permitted under applicable law and these Terms of Service.
If Subscriber's account is past due and payment has not been received by the due date on the billing statement, Subscriber may be charged an applicable late fee in addition to the Subscriber's past-due balance at UniLink Communications' then-current rate. If Subscriber's account remains unpaid after the due date, Subscriber's Services may be suspended or disconnected. In the event of disconnection for non-payment, Subscriber may be required to pay the full past-due balance, late fee and an additional reconnection fee before Services can be restored. Subscriber can avoid incurring late / reconnection fees by paying their monthly bill by the due date on the billing statement. Any late / reconnection fees assessed are not considered interest, credit service charges, finance charges, or penalties.
UniLink Communications assumes no liability for any program, services, content or information distributed on or through the Services and UniLink Communications expressly disclaims any responsibility or liability for Subscriber's use thereof. Further, UniLink Communications shall not be responsible for any products, merchandise or prizes promoted or purchased through the use of the Services.
Subscriber authorizes UniLink Communications to make inquiries and to receive information about Subscriber's credit experiences, including Subscriber's credit report, from others, to enter this information in Subscriber's file, and to disclose this information concerning Subscriber to appropriate third parties for reasonable business purposes.
UniLink Communications reserves the right to refuse, suspend or terminate Service to any person at any time for any reason not prohibited by law. When practical, UniLink Communications will provide notice that is reasonable under the circumstances before suspending or terminating Service to an existing Subscriber, and UniLink Communications will provide any prior notice of suspension or termination that is required by law.
Subscriber agrees to defend, indemnify, and hold UniLink Communications, including its officers, directors, employees, affiliates, subsidiaries, and authorized agents (individually and collectively, "UniLink Communications Indemnitees") harmless from and against any and all demands, claims, suits, judgments, expenses (including without limitation reasonable attorney or witness fees), loss, damages to, or destruction of personal, real, or intellectual property, bodily injury or death of any person, and other liabilities arising from:
(a) The installation, operation, provision, or other use of UniLink Communications Services and/or Equipment;
(b) Any violation of UniLink Communications Terms of Service, Acceptable Use Policy, or other published policies or requirements;
(c) The negligence, willful misconduct, violation of a third party's rights, or failure to comply with applicable law by (i) Subscriber, (ii) members of Subscriber's household, or (iii) Subscriber's guests, or (iv) any other person using the Services provided to Subscriber;
(d) Libel or slander resulting from any use of the Services by (i) Subscriber, (ii) members of Subscriber's household, (iii) Subscriber's guests, or (iv) any other person using the Services provided to Subscriber;
(e) Infringement or misappropriation of any patent, copyright, trademark, trade name, service mark, trade secret, or other intellectual property rights (whether by transmission or material or otherwise) by (i) Subscriber, (ii) members of Subscriber's household, (iii) Subscriber's guests, or (iv) any other person using the Services provided to Subscriber, including that effected through combination of Subscriber's use of the respective Service(s) with facilities, equipment, or services provided or used by Subscriber or obtained from third parties;
(f) Unauthorized, unlawful, or fraudulent use of or access to the Services, except as otherwise provided by applicable law; and
(g) Any infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, or use of the 911 or E-911 service features and the equipment associated therewith, or by the use of any Voice Services furnished by UniLink Communications in connection with the 911 or E-911 service, including but not limited to, the telephone number, address or name associated with the telephone used by persons accessing 911 or E-911 service thereunder, and/or that which arises out of the negligence or other wrongful act of (i) Subscriber,(ii) members of Subscriber's household, (iii) Subscriber's guests, or (ii) any other person using the Services provided to Subscriber.
The foregoing defense and indemnity obligations exclude damages to the extent caused by the gross negligence or willful misconduct of the UniLink Communications Indemnitees. Subscriber agrees that UniLink Communications Indemnitees are not liable for any damages or liability resulting from the loss of Services (whether Internet, Cable, Voice, or other Services), nor will Subscriber make any claims or undertake any actions against UniLink Communications Indemnitees for loss of Service. Subscriber shall be solely responsible for any damage to or loss of UniLink Communications Equipment, unless such damage or loss is caused solely by the negligence or willful misconduct of UniLink Communications Indemnitees.
THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION APPLY TO ANY ACTS, OMISSIONS AND NEGLIGENCE OF UNILINK COMMUNICATIONS AND ITS THIRD PARTY SERVICE PROVIDERS, AGENTS AND SUPPLIERS (AND EACH OF THEIR RESPECTIVE OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS OR REPRESENTATIVES).
EXCEPT AS OTHERWISE REQUIRED UNDER APPLICABLE LAW, ANY CLAIM YOU MAY HAVE AGAINST UNILINK COMMUNICATIONS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM ARISES. IF SUBSCRIBER DOES NOT BRING A CLAIM WITHIN THIS PERIOD, SUBSCRIBER IS BARRED FROM BRINGING SUCH CLAIM, AND UNILINK COMMUNICATIONS WILL HAVE NO LIABILITY WITH RESPECT TO SUCH CLAIM.
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL UNILINK COMMUNICATIONS BE LIABLE TO CUSTOMER FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR ANY ACTS OR OMISSIONS ASSOCIATED THEREWITH, INCLUDING ANY ACTS OR OMISSIONS BY THIRD PARTY SERVICE PROVIDERS OR ANY MANUFACTURER OF SUBSCRIBER PURCHASED DEVICES OR CONVEYED DEVICES, AGENTS OR SUBCONTRACTORS OF UNILINK COMMUNICATIONS, OR RELATING TO ANY SERVICES FURNISHED, WHETHER SUCH CLAIM IS BASED ON BREACH OF WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF THE CAUSES OF SUCH LOSS OR DAMAGES OR WHETHER ANY OTHER REMEDY PROVIDED HEREIN FAILS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNILINK COMMUNICATIONS'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY WITH RESPECT TO THE USE OF THE SERVICES OR ANY BREACH BY UNILINK COMMUNICATIONS OF ANY OBLIGATION UNILINK COMMUNICATIONS MAY HAVE UNDER THESE TERMS OF SERVICE OR APPLICABLE LAW, SHALL BE CUSTOMER'S ABILITY TO TERMINATE THE SERVICE OR TO OBTAIN THE REPLACEMENT OR REPAIR OF ANY DEFECTIVE EQUIPMENT PROVIDED BY UNILINK COMMUNICATIONS. IN NO EVENT SHALL UNILINK COMMUNICATIONS'S LIABILITY TO CUSTOMER FOR ANY CLAIM ARISING OUT OF THESE TERMS OF SERVICE EXCEED THE AMOUNT PAID BY CUSTOMER DURING THE PRECEDING THIRTY (30) DAY PERIOD. IN JURISDICTIONS THAT DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, UNILINK COMMUNICATIONS'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
SUBSCRIBER ALSO AGREES THAT IT SHALL NOT BE PERMITTED TO BRING ANY CLAIM WHATSOEVER AGAINST UNILINK COMMUNICATIONS THAT RESULTS IN WHOLE OR IN PART FROM SUBSCRIBER'S FAILURE TO COMPLY WITH THESE TERMS OF SERVICE.
THIS SECTION SHALL SURVIVE THE TERMINATION OF THESE TERMS OF SERVICE.
UniLink Communications will provide Subscriber with a copy of its Privacy Policy at the time UniLink Communications provides Service to Subscriber, and annually afterwards, or as otherwise required by law. Subscriber can view the most current version of our Privacy Policy by going to www.UniLinkCommunications.com. Subscriber assumes sole responsibility for all privacy, security and other risks associated with providing personally identifiable information to third parties via the Service. To the extent that UniLink Communications is expressly required to do so by applicable law, UniLink Communications will provide notice to Subscriber of a breach of the security of certain personally identifiable information about Subscriber. Subscriber agrees that UniLink Communications may collect and disclose information concerning Subscriber and Subscriber's use of Service in the manner and for the purposes set forth herein and in UniLink Communications Privacy Policy. In order to protect the privacy of Subscriber's account information, UniLink Communications may require that Subscriber use a security code or other method, in addition to the user name and password, to confirm Subscriber's identity when requesting or otherwise accessing account information or making changes to Subscriber's Service through UniLink Communications customer service representatives. Subscriber may also choose to designate an authorized user of Subscriber's account (an "Authorized User"), who will be able to access or modify Subscriber's account information and update and/or make Service changes. Once established, an Authorized User will be required to authenticate his/her identity in the same manner according to UniLink Communications policies.
The following provisions are important with respect to the agreement between Subscriber and UniLink Communications regarding UniLink Communications Services memorialized by these Terms of Service.
PLEASE READ THEM CAREFULLY TO ENSURE THAT SUBSCRIBER UNDERSTANDS EACH PROVISION. These Terms of Service require the use of arbitration to resolve disputes and otherwise limits the remedies available to Subscriber in the event of a dispute.
UniLink Communications and Subscriber agree to arbitrate disputes and claims arising out of or relating to these Terms of Service, the Services, the Equipment, or marketing of the Services Subscriber has received from UniLink Communications. Notwithstanding the foregoing, either party may bring an individual action on any matter or subject in small claims court.
THESE TERMS OF SERVICE MEMORIALIZE A TRANSACTION IN INTERSTATE COMMERCE. THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THESE ARBITRATION PROVISIONS.
A party who intends to seek arbitration must first send to the other a written notice of intent to arbitrate, entitled "Notice of Intent to Arbitrate" ("Notice"). The Notice to UniLink Communications should be addressed to: General Counsel, Litigation, UniLink Communications, 1 Park Plaza, Suite 950, Irvine, CA. 92614. The Notice must: (1) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought. If we do not reach an agreement to resolve the claim within 30 days after the Notice is received, Subscriber or UniLink Communications may commence an arbitration proceeding under these Terms of Service.
The arbitration shall be governed by the Consumer Arbitration Rules (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Terms of Service, and the arbitration shall be administered by the AAA. The AAA Rules and fee information are available at "www.adr.org," by calling the AAA at 1-800-778-7879, or by writing to the Arbitration Notice Address.
The arbitrator shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, scope, or enforceability of these arbitration provisions and these Terms of Service.
UNILINK COMMUNICATIONS SHALL BEAR THE COST OF ANY ARBITRATION FILING FEES AND ARBITRATOR'S FEES REQUIRED BY THE AAA RULES OR OTHERWISE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO RENDER THESE ARBITRATION PROVISIONS ENFORCEABLE.
If the arbitrator's award exceeds $75,000, either party may appeal such award to a three-arbitrator panel administered by the AAA and selected according to the AAA Rules, by filing a written notice of appeal within 30 days after the date of entry of the arbitration award. The appealing party must provide the other party with a copy of such appeal concurrently with its submission of the appeals notice to AAA. The three-arbitrator panel must issue its decision within 120 days of the date of the appealing party's notice of appeal. The decision of the three-arbitrator panel shall be final and binding, except for any appellate right which may exist under the Federal Arbitration Act.
The parties may agree that arbitration will be conducted solely on the basis of the documents submitted to the arbitrator, via a telephonic hearing, or by an in-person hearing as established by AAA rules.
SUBSCRIBER AGREES THAT, BY ENTERING INTO THIS AGREEMENT, SUBSCRIBER AND UNILINK COMMUNICATIONS ARE WAIVING THE RIGHT TO A TRIAL BY JUDGE OR JURY.
Unless UniLink Communications and Subscriber agree otherwise in writing, all hearings conducted as part of the arbitration shall take place in the county (or parish) of Subscriber's billing address.
To the fullest extent permitted under applicable law, the arbitrator may award injunctive relief only in favor of the party seeking relief, only to the extent sought, and only to the extent necessary to provide the specific relief warranted by such individual's claim.
The parties agree that the arbitrator must give effect to the terms of these Terms of Service.
SUBSCRIBER AND UNILINK COMMUNICATIONS AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN A PARTY'S INDIVIDUAL CAPACITY AND NOT ON BEHALF OF, OR AS PART OF, A CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Furthermore, unless both Subscriber and UniLink Communications agree otherwise in writing, the arbitrator may not consolidate proceedings or more than one person's claims and may not otherwise preside over any form of representative or class proceeding. If this specific paragraph is found to be unenforceable, then the entirety of these arbitration provisions shall be null and void and rendered of no further effect with respect to the specific claim at issue.
If Subscriber does not wish to be bound by these arbitration provisions, Subscriber must notify UniLink Communications in writing within 30 days of (a) the date that these arbitration provisions becomes effective, if Subscriber is an existing customer, or (b) the date that Subscriber first subscribes to the Service(s). Subscriber may opt out by mail to the Arbitration Notice Address. Subscriber's written notification to UniLink Communications must include Subscriber's name, address, and UniLink Communications account number as well as a clear statement that Subscriber does not wish to resolve disputes with UniLink Communications under these arbitration provisions. Subscriber's decision to opt out of this arbitration provision will have no adverse effect on Subscriber's relationship with UniLink Communications or the delivery of Services to Subscriber by UniLink Communications. For the avoidance of doubt, Subscriber's right to opt out from these arbitration provisions is prospective only and does not apply to previous periods. If Subscriber and UniLink Communications previously agreed to an arbitration agreement, an opt out from these arbitration provisions does not relieve either Subscriber or UniLink Communications from the obligation to arbitrate claims coming within the scope of that previous arbitration agreement.
If any clause within these arbitration provisions is found to be illegal or unenforceable, that specific clause will be severed from these arbitration provisions, and the remainder of the arbitration provisions will be given full force and effect.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, IN THE EVENT SOME OR ALL OF THESE ARBITRATION PROVISIONS IS DETERMINED TO BE UNENFORCEABLE FOR ANY REASON, OR IF A CLAIM IS BROUGHT THAT IS EXCLUDED FROM THE SCOPE OF THESE ARBITRATION PROVISIONS (INCLUDING THOSE WITH RESPECT TO WHICH SUBSCRIBER HAS OPTED OUT OF THESE ARBITRATION PROVISIONS), BOTH PARTIES AGREE TO WAIVE, TO THE FULLEST PERMITTED UNDER APPLICABLE LAW, ANY TRIAL BY JURY AND ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS.
For purposes of the foregoing sentence only, in the event such waiver or any part of it is found to be unenforceable, it shall be severed from these Terms of Service, rendered null and void and of no further effect without affecting the rest of the arbitration provisions set forth herein.
SUBSCRIBER AND UNILINK COMMUNICATIONS AGREE THAT THE FOLLOWING CLAIMS OR DISPUTES SHALL NOT BE SUBJECT TO ARBITRATION:
(a) ANY INDIVIDUAL ACTION BROUGHT BY SUBSCRIBER OR BY UNILINK COMMUNICATIONS ON ANY MATTER OR SUBJECT THAT IS WITHIN THE JURISDICTION OF A COURT THAT IS LIMITED TO ADJUDICATING SMALL CLAIMS.
(b) ANY DISPUTE OVER THE VALIDITY OF ANY PARTY'S INTELLECTUAL PROPERTY RIGHTS.
(c) ANY DISPUTE RELATED TO OR ARISING FROM ALLEGATIONS ASSOCIATED WITH UNAUTHORIZED USE OR RECEIPT OF SERVICE.
The foregoing arbitration provisions shall survive the termination of these Terms of Service.
Subscriber may opt out of this Section, in which case the normal statute of limitations will apply. To opt out, Subscriber must notify UniLink Communications in writing by sending a letter to UniLink Communications addressed to General Counsel, Litigation, UniLink Communications, 1 Park Plaza, Suite 950, Irvine, CA 92614, within 30 days of (a) the date that this provision becomes effective, if Subscriber is an existing customer, or (b) the date that Subscriber first subscribes to the Service(s). Subscriber's written notice must include Subscriber's name, address, and UniLink Communications account number as well as a clear statement that Subscriber does not wish this Section to apply.
This Section shall survive the termination of these Terms of Service.
UniLink Communications shall not be liable for any failure of, service, performance or equipment of any kind (including UniLink Communications Equipment) due to causes beyond its control, including but not limited to: acts of God, fire, flood, or other catastrophes; loss of electrical power; any law, order, regulation, direction, action, or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over UniLink Communications, or of any department agency, commission, bureau, corporation, or other instrumentality of any one or more of these federal, state, or local governments, or of any civil or military authority; national emergencies; insurrection; riots, wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or other labor difficulties.
In addition to the terms that are specifically noted in these Terms of Service as surviving termination of these Terms of Service, all representations, warranties, indemnifications, and limitations of liability shall survive these Terms of Service. UniLink Communications right to contact Subscriber shall also survive these Terms of Service unless Subscriber opts out in the manner described in these Terms of Service. All other obligations of Subscriber and UniLink Communications under these Terms of Service also survive termination if they relate to the period before termination or, if by their terms, they would be expected to survive such termination.
These Terms of Service (including the Terms of Service, Acceptable use Policy, Copyright / DMCA Policy, Privacy Policy & HUD Compliance Addendum incorporated herein by reference) constitute the entire agreement between the Subscriber and UniLink Communications. No undertaking, representation or warranty made by an agent or representative of UniLink Communications in connection with the sale, installation, maintenance or removal of UniLink Communications Services or Equipment shall be binding on UniLink Communications except as expressly included herein. Terms of Service. In the event that any one or more of the provisions contained in this Agreement shall, for any reason, be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of this Agreement, and all other provisions shall remain in full force and effect. If any of the provisions of this Agreement are held to be excessively broad or invalid, illegal or unenforceable in any jurisdiction, it shall be reformed and construed by limiting and reducing it so as to be enforceable to the maximum extent permitted by law in conformance with its original intent. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of the Terms of Service.
For Terms of Service notices, send notices to:
Terms of Service Agent
UniLink Communications, LLC
1 Park Plaza, Suite 940
Irvine, CA 92614
Email: Terms_of_Service_Agent@unilinkcommunications.com
To maintain network integrity, protect customers, and comply with law, UniLink requires all users to adhere to this AUP.
Use of UniLink Services constitutes acceptance of this AUP.
Subscribers may not engage in activities that threaten network integrity, security, or lawful use, including:
The Service may not be used:
Subscribers must secure their devices and networks, including encrypted Wi-Fi networks.
Unsecured wireless routers are prohibited.
Failure to address security issues after notice constitutes a violation.
UniLink may utilize reasonable network management tools including, but not limited to:
These may temporarily affect throughput or latency.
Subscribers must take reasonable steps to avoid viruses, worms, trojans, bots, and similar threats.
UniLink may take necessary actions to protect its network.
UniLink may investigate AUP violations and take actions including:
UniLink is not responsible for any consequences resulting from enforcement.
Failure to enforce this AUP does not constitute a waiver of UniLink's rights.
UniLink may modify the AUP at any time. Continued use constitutes acceptance.
In accordance with the Digital Millennium Copyright Act (DMCA), UniLink responds to valid copyright infringement notices.
Notices must include:
Send notices to:
DMCA Agent
UniLink Communications, LLC
1 Park Plaza, Suite 940
Irvine, CA 92614
Email: DMCA_Agent@unilinkcommunications.com
UniLink may remove or block access to material alleged to infringe and may notify the Subscriber.
Subscribers who repeatedly violate copyright law or this policy may have Service terminated.
A valid counter-notice must include:
Unless the complainant files suit, UniLink may restore the content after 10–14 business days.
UniLink may disclose Subscriber information as required by DMCA subpoena or court order.
UniLink reserves all rights to pursue claims relating to infringements occurring through its network.
Last Updated: 11.20.2025
This Addendum supplements and, where necessary, supersedes the UniLink Communications, LLC Master Terms of Service ("Terms"). This Addendum applies only to Subscribers residing in properties that are subject to federal, state, or local affordable-housing regulations, including HUD-assisted properties.
All other Subscribers remain governed solely by the standard Master Terms of Service.
UniLink Communications, LLC ("UniLink") complies with all applicable federal nondiscrimination requirements, including:
UniLink shall not discriminate in the provision of Services based on race, color, national origin, religion, sex (including sexual orientation and gender identity), familial status, age, disability, or any other protected class.
UniLink will provide reasonable accommodations and auxiliary aids for Subscribers with disabilities in accordance with ADA and Section 504 standards. These accommodations include, but are not limited to:
Upon request, UniLink agrees to provide accessible customer service interactions consistent with HUD and ADA requirements.
For properties subject to HUD LEP standards, UniLink will take reasonable steps to ensure meaningful access to essential service information for Limited English Proficiency Subscribers. These steps may include:
UniLink's LEP services apply only to essential service communications and not optional marketing content.
Residents living in HUD-assisted or regulated affordable housing are entitled to the following additional protections:
Residents may terminate service without penalty if:
UniLink may not condition tenancy, eligibility, recertification, or continued housing assistance on the purchase of optional telecommunications services.
Residents cannot be required to purchase speed upgrades or add-on services beyond the federally approved bulk service level.
Where allowed by HUD, LIHTC, or other governing entities, UniLink may provide bulk Internet under a master agreement with the property owner.
Bulk service charges may be reflected in rent only if permitted by the specific housing program.
Residents may purchase upgrades, premium speeds, or add-on services directly from UniLink.
Residents will not be charged twice if they are part of a government-approved bulk service plan.
If HUD rules for the property prohibit bulk billing and or if property owner does not offer bulk service, then this section does not apply.
To the maximum extent permitted by FCC and HUD regulations:
All inside wiring, fiber, cabling, distribution panels, access points, and network equipment installed by UniLink remain UniLink property unless prohibited by law and or owned by property.
Only UniLink may service, modify, or access UniLink-owned and or maintained equipment.
No other provider, resident, or third party may use or attach to UniLink-owned or maintained wiring or equipment without written permission.
This section does not prohibit a resident's legal right to:
Where authorized by the property owner and permitted under FCC rules:
UniLink may be the exclusive telecommunications provider permitted to market, promote, or advertise broadband services within tenant spaces, leasing offices, lobbies, digital platforms, or leasing materials.
This is a marketing exclusivity only and does not restrict resident rights to select alternate providers where required by law.
UniLink is granted reasonable access to building spaces required to provide services, including:
Access will be coordinated with property management and will comply with any HUD building access rules.
To protect building-wide network reliability:
Residents, guests, vendors, and third parties may not:
Personal in-unit consumer routers are permitted as long as they don't broadcast beyond the resident's unit or interfere with UniLink systems.
UniLink will protect personal information in accordance with:
UniLink will not disclose subscriber data to property ownership except:
If any provision of this Addendum conflicts with the UniLink Master Terms of Service, the HUD Addendum shall control for residents of HUD-assisted or government-regulated properties.
In all other cases, the Master Terms of Service remain fully in effect.